1. Introduction

Listora AI ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our service.

2. Information We Collect

Information you provide:

Email address and account credentials
Product information you submit for listing generation
Payment information (processed by Stripe — we never see your card details)
Communication when you contact support

Information collected automatically:

IP address (for rate limiting and security)
Browser type and version
Pages visited and features used
Generation history (titles, descriptions you create)

3. How We Use Information

Provide and improve the Service
Process payments and send invoices
Send service-related notifications (e.g., billing, security)
Monitor for abuse and enforce Terms of Service
Analyze aggregate usage patterns to improve the product
Send occasional product updates (you can opt out)

4. Third-Party Services

We use the following third-party services:

Anthropic Claude — for AI listing generation. Your product input is sent to Anthropic for processing.
Supabase — for authentication and database hosting.
Stripe — for payment processing.
Cloudflare — for hosting, CDN, and DDoS protection.

Each service has its own privacy policy and data protection measures.

5. Data Storage and Security

Your data is stored securely on Supabase infrastructure with Row-Level Security (RLS) — meaning only you can access your own data. We use industry-standard encryption (TLS in transit, AES-256 at rest).

We retain your account data as long as your account is active. You can delete your account anytime, which removes all associated data within 30 days.

6. Cookies

We use essential cookies for authentication and security. We do not use tracking cookies or third-party advertising cookies.

7. Your Rights (GDPR/CCPA)

You have the right to:

Access your personal data
Correct inaccurate data
Delete your account and data
Export your data (portability)
Opt out of marketing communications
Lodge a complaint with a supervisory authority

To exercise these rights, contact hello@listora.ai.

8. Children's Privacy

Listora AI is not intended for users under 16. We do not knowingly collect data from minors.

9. International Transfers

Your data may be processed in jurisdictions outside your home country, including the United States and the European Union. We use providers that comply with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or in-app notification.

11. Contact

Privacy questions? Contact us at hello@listora.ai